FREQUENTLY ASKED QUESTIONS

QUICK HELP 

We have a no cancellations policy, as most orders are packed and shipped right away!  If you need to make a change to your order please email us at hello@givelovely.com and we will do our best to accommodate you! 
Please email the gift note you would like included along with your order number to hello@givelovely.com.
All sales are final (…don’t worry you won’t want to return it anyway!)! In the event that you receive a damaged or defective product please contact us at hello@givelovely.com and we will fix the problem right away!
Please contact the carrier used to ship your package and have your tracking number ready.  You can reach UPS at 1-800-PICK-UPS and you can reach USPS at 1-800-275-8777.  If your issue is not resolved please contact us at hello@givelovely.com.

SHIPPING & DELIVERY

All orders will be processed and shipped with in 1 business day. If you are in a rush please email us to speed up the process: hello@givelovely.com
All orders are shipped via UPS ground or USPS Priority Mail from Denver, CO and should arrive within 2-5 business days.
Yes, you can select 2 day shipping at checkout! If you need something even faster please email us: hello@givelovely.com
Contact us at hello@givelovely.com to discuss delivery and pickup options.
All orders are shipped via UPS ground or USPS Priority Mail from Denver, CO and should arrive within 2-5 business days.
Please contact us at hello@givelovely.com to arrange for international delivery. 
You need to place separate orders to ship to multiple addresses. However, our concierges are happy to help you to make this the easiest gifting experience possible! To place multiple orders in one transaction please reach out to us via email at hello@givelovely.com
All orders over $100 receive FREE ground shipping.  All orders under $100 receive $8 flat rate ground shipping.  Expedited 2-day shipping is $25.
Please include a note at checkout and we will do our best of accommodate your wishes!
Gifting is the name of our game! We got your back and we never include receipts or prices in our boxes!
This isn’t our first rodeo…Of course we include a card! You can select from one of our fabulous cards when you choose your gift. Don’t forget to include your text for the handwritten note!
Each gift comes packaged with a ribbon and card in a beautiful nude and gold box that measures 9 x 12 x 4.

ORDERING

You can shop our collection of pre-curated gift boxes or create your own gift box right here on our website!  If you would like a concierge to do the work for you simply drop us a line at hello@givelovely.com or give us a call at 855-LOVELY-0. 
Not quite, but we will do our best!  Our personal shopper service is your best bet!  Simply fill out this form and we will do the rest for you in the blink of an eye (or twitch of a nose)! 
Our team would be happy to help you with your order!  Please email us at hello@givelovely.com
Why yes we do! Fill out our form here and we will get back to you ASAP to start chatting about making your event even more fabulous!
You have come to the right spot! You can browse our shop by occasion, recipient and price!  Choose from our custom curated gift boxes, create your own gift box or choose our concierge service and let us do all the work for you! Don't worry they will love it, we promise! 
Visit our "create" page and browse our complete offering products!  When you see something you like simply hit the "add" button!  You can remove and add as many products as you would like!  Don't forget to hit the "add a card" button to choose your card and leave your custom message. 
We are so excited to hear about your custom ideas!  Please contact us at hello@givelovely.com and a member of our team will be in touch within 24 hours. 
If you are local to Denver and would like to come shop our studio or if would like us to come to you to set up a pop-up shop please contact us at hello@givelovely.com
We love your feedback, feel free to email us day or night (we don't sleep) at hello@givelovely.com!

BUSINESS

We would love to learn more about your brand and see if we might be a match made in gifting heaven!  Please email us to start the conversation: hello@givelovely.com
Contact us with any questions or just to say hi: hello@givelovely.com!
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